Streamlined user experience
EMPOWERED BY ARTIFICIAL INTELLIGENCE
COMBINATION OF BOTH MACHINE LEARNING ALGORITHMS AND STATISTICAL TECHNIQUES WITH AI-DRIVEN AUTOMATION TO GET COMPREHENSIVE, USEFUL INSIGHTS FROM BUSINESS DATA THAT EMPOWER USERS TO MAKE CRITICAL DECISIONS FASTER AND EASIER.
Why MetriCRM?
Centralized Data Management
To store and manage the customer data in an organized way
Dedicated Account Manager
To assign a dedicated account manager to handle and response to the customer.
Past Interaction History
To store and manage the customer activities as well as milestones.
Knowledge Management
To document and store knowledge results in wasted time, recreated solutions, lost productivity, repeated mistakes and the same questions answered repeatedly.
Ease of Accessible
With responsive and friendly user-interface, customer data is posted to user via on-demand concept.
Smart and Intelligent Skill-based Auto Assignment
Supported for Lead, Quote, Sales Order, Invoice and Support Ticket when user performing escalation to specific user group.
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Streamlined user experience
Reports
Generate reports at any time. Reports are generated in true Excel® format with formulas in cells, allowing you to run your own analysis of the data in any manner
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Streamlined user experience
CSAT ANALYTICS
Customer satisfaction (CSAT) analytics gives micro level insights on customer satisfaction with a product or service by the users as well as gives macro level insights on customer loyalty with your company by measuring how easy it is for customers to use a product or service or resolve a problem.
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Streamlined user experience
User Permission and Access Control
Access control defines the privileges and access rights that certain MetriCRM Role may be assigned to. Each role consists of modules, privileges, and access rights.Granted as an admin or supervisor access, this feature allows users to design and allocate permissions and role to users with extensive editability.
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Streamlined user experience
Two Factors Authentication (2FA)
MetriCRM double-checking that the request is really coming from you by confirming the login with you through a separate venue. In the post-password world, strong web security relies on a dynamic approach built from a variety of tools and policies. It’s important to never rely on any single method for comprehensive protection.
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Streamlined user experience
Real-time analytics
Applies logic and mathematics to data to provide insights for making better decisions quickly. For some use cases, real time simply means the analytics is completed within a few seconds or minutes after the arrival of new data.
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Streamlined user experience
MetriCRM APIs & Customizations
MetriCRM supports integration with 3rd party system via Representational State Transfer Web Application Programming Interface (RESTful Web API) as a main point of integration. The RESTful API will be what allows the integration between MetriCRM and 3CX cloud phone system.
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Streamlined user experience
Social Media Management
From creating and publishing content to analytics and reporting, it can be pretty overwhelming to think of all the jobs social media marketers have to complete every day. This is especially for those social media marketers who need to manage multiple social media platform such as Facebook, Instagram, Twitter, Tiktok, Youtube and etc.
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Streamlined user experience
