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We know how important is the business data and let’s MetriCRM help you.

Reliability

Scalability

Maintainability

What Is MetriCRM? How We Manage Business Data

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MetriCRM a data-driven system that helps client company to manage their customer data with state-of-the-art and Artificial Intelligence (AI) technology. MetriCRM streamlines the operations and improves the company’s revenues and profitability and most importantly is to enhance their customer relationships.

How does it work?

MetriCRM is an advance customer management framework providing functionalities such as customer personal data management, past and current interactions as well as the customer experience. MetriCRM is a hosted cloud services (software as a service) which purely in web based oriented with a myriad of powerful features.

MetriCRM - Main Functions

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Browser-Based User Interface

  • Supported by various of browsers such as Google Chrome, Safari, Microsoft Edge and Mozilla Firefox
  • Do not involve or require any installation process to use the system.
  • Accessible anywhere, anytime

Smart and Intelligent Skill-based Auto Assignment

  • Help businesses’ operation to manage the sales or support cases to the right people at the right time without any manual intervention
  • Supported for Lead, Quote, Sales Order, Invoice and Support Ticket when user performing escalation to specific user group.
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Real Time Analytics Monitoring

  • MetriCRM Analytics presents the complex information and statistics into rich, and real time visualizations that are easy to read, understand and/or action.
  • Provided the access to rich graphical summaries and statistics on account, ticket, and sales volume, SLA breaches, user performances drill-downs.
  • Unique and web-based designs which can be displayed on a plasma screen or projector as well as mobile devices or tablets.
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Reports

  • Generate reports at any time. Reports are generated in true Excel® format with formulas in cells, allowing you to run your own analysis of the data in any manner
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Security

  • MetriCRM treats every single data as most valuable asset, thus, security is our most concern.
  • User login based on Access-Control-List (ACL) with the granted profile access. User login information is captured and displays in User Summary analytics in a real-time manner.
  • Data sent using HTTPS is secured via Transport Layer Security protocol (TLS)
  • Sensitive data such as password, customer personal data are encrypted and keep it secure from eavesdroppers.
  • Data cannot be modified or corrupted during transfer, intentionally or otherwise, without being detected.
  • Protects against man-in-the-middle attacks and blocked from unauthorized person access.
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